What we collect
When you use the enquiry form on this website we collect your name, your email address, the type of enquiry you select, and any information you choose to include in your message. If your enquiry relates to your health, the message may contain health information; please share only what you are comfortable sending by email, and keep clinical detail for your appointment.
Like most websites, the site also records basic technical information when the form is submitted, such as the page you were on, so we can respond to your enquiry in context.
Why we collect it
We collect this information to respond to your enquiry, to arrange appointments and referrals, and to communicate with you about the services you have asked about. We do not use enquiry details for marketing, and we do not sell or share personal information for any other purpose.
How it is held
Enquiry form submissions are stored securely by the systems that operate this website, with access limited to our reception and administration team. Where a service provider that supports this website stores information outside Australia, we take reasonable steps to ensure it is protected in line with the Australian Privacy Principles.
Disclosure
We do not disclose your personal information to third parties except where it is necessary to arrange the care or service you have asked about, where you have consented, or where we are required or authorised by law to do so.
Access and correction
You may ask us at any time what personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. Email [email protected] and our team will respond to your request.
Complaints
If you believe we have mishandled your personal information, please contact us first at [email protected] and we will look into it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We will update this policy as the practice and this website grow, for example when new ways of contacting or booking with us are introduced. The date above shows when it was last revised.